- Windows XP or higher
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 2 gigabytes (GB) of RAM
- A high-speed internet connection (recommended minimum of 2000 kb/s). Note that dial-up connections are not supported, and satellite connections are frequently a source of problems, as connection speeds can vary
- Video playback may require additional memory and advanced graphics hardware
Mac: 10.4 (Tiger) or later
iPad: All models
Android: Gingerbread 2.3.3 and all later Android versions
The Manuals Online information system is designed to be displayed on popular browsers (Internet Explorer, Firefox, Chrome and Safari). Our system is periodically updated for best user experience, and you may find that older versions of these browsers do not function optimally. As an initial troubleshooting step, we suggest you update to the latest version of your browser.
Problems accessing the system
The Manuals Online data and operating software are located entirely on our servers. Nothing is ever copied to your computer's hard drive. This allows us to continually update data and software, making it easy for you to access your manual from any computer or mobile device. This also prevents any problems related to outdated or corrupted files on your computer or other device. If you are experiencing problems accessing the system, please follow the steps below:
- Make sure the username (email address) and password you are using are the same as what you selected at the time of registration. Sometimes users change their email address and don't realize that their previous email address needs to be used as their username.
- Attempt to access your manual from another computer or device that meets minimum system requirements. If you cannot access your manual online from either computer/device, check access and speed on other websites that use large files, such as high-resolution photos and videos. If you can access these sites but not the Manuals Online site, the Manuals Online site may be down momentarily. Try accessing again in about 15 minutes. If you still cannot achieve access, send an email to firstname.lastname@example.org, following the instructions under Technical Support below.
If you are able to access the system from one computer or device, but not another, check the following items on the computer experiencing difficulties. One of these is almost certainly the problem:
- Pop-up blockers will prevent access to the system and can also prevent the display of wiring diagrams and high-resolution photos. Generally, this is an option within your browser settings. Additionally, anti-virus and online security programs can prevent access. As a test, disable these programs and see if you can now access the system and view images
- You may have spyware/malware infecting your computer and using system resources, including internet bandwidth, without your knowledge. Generally, one scanner is not adequate to detect all possible infections. This is particularly true with PC's
- A download may be occurring in the background, and you are unaware of it as it draws away your bandwidth
- A Windows or Mac dialog box is sitting open and unanswered in the computer background, stalling your computer CPU while it awaits your yes/no input
- Your browser memory cache is excessively full. Look for "Options" or "Internet Options" in your browser's settings and search for the option that allows you to clear your cache
- Mobile devices (tablet, smart phone, etc.) sometimes experience problems due to outdated browsers or insufficient connection speed. Try accessing your online manual from a computer with a high-speed connection. If this provides sufficient speed, check with your wireless provider and/or device manufacturer to seek a solution.
- Your internet bandwidth is inadequate for the site. Even though you have met our minimum requirements based upon the speed advertised by your internet provider, you may not be achieving this speed, usually for one of the reasons listed below. You can check your actual speed quickly at one of the free online speed checking sites, such as dslreports.com.
- If using a plug-in connection for your internet, the hardware connecting your computer to the modem/router may be malfunctioning.
- Your modem/router may not be configured correctly.
- Your bandwidth may be shared among other computers, resulting in slow speeds even though you meet minimum system requirements. Possibly, your neighbors could be accessing your wireless connection without your knowledge (can easily happen if you're not using a password or your password is weak). You can verify your actual connection speed quickly through a free online speed checker, such as dslreports.com
- For plug-in connections, your network interface card (NIC) may be older and not capable of high speeds (10/100 preferred, 10/1000 recommended).
- Your ISP (internet service provider) may be having issues with routing signals to you
- Radio or microwave devices in your home might be degrading your internet wireless signal.
If you are still unable to access your manual, email Technical Support, following the instructions below.
Technical support is provided via email, as we find this to be the most efficient method of providing you the answers you need. We will do our best to respond to your concern within 24 hours. Please provide the following:
- Your login information
- Details of your computer hardware
- Your operating system and version
- Your browser type and version (please update your browser to the latest version prior to contacting us)
- Your internet connection type and speed, as verified on an online source, such as dslreports.com
- A precise description of the problem you are encountering
- A list of the steps you have taken to verify a problem with our system
- Your phone number and the best time to call you, since this may be necessary in some cases
To begin a technical support dialog, please email email@example.com
Note: Before contacting us, please complete all diagnostic tests listed above. When you email us with your issue, our first step will be to verify our ability to access your manual from a computer that meets our minimum system requirements and is running the latest version of the browser you specify. If we are able to access the manual in this way, we will assume the problem is most likely related to the device you are using for access or your connection speed.